QUE HORIZON
Expand your style boundaries with the QUE Horizon, a masterpiece of modern sophistication and timeless design. Featuring a sleek and contoured frame, this eyewear epitomizes elegance and versatility. Whether you’re chasing sunsets or strolling through the city, the Horizon ensures you do so with unparalleled flair.
Meticulously crafted for those who dare to dream beyond limits, the QUE Horizon blends premium materials with a cutting-edge aesthetic, making it the perfect companion for every adventure.
Que’s Easy Return & Refund Policy
At Que, we ensure your experience is smooth and worry-free!
Returns & Exchanges
- Request a return or exchange within 3 days of receiving your order.
- Items must be unused, with tags, and in their original packaging.
- Start your request via the "Exchange & Returns" tab or your Account on our website.
- Our pickup agent will collect your item in 1-2 days, and we’ll process your replacement or refund once it’s inspected.
Damages or Issues?
Found something wrong with your order? Contact us at hello@queuniverse.com or via WhatsApp.
💡 Tip: Record an unboxing video if your package looks tampered with—it helps us resolve faster!
Refunds Made Simple
- Approved refunds will be processed in 1-3 days and will be credited within 5-7 business days to your original payment method.
- Didn’t get it after 15 business days? Let us know, and we’ll assist!
For queries, reach us anytime—we’re here to help. 😊
1. Normal Delivery (3-7 days)
- Prepaid Orders: FREE shipping.
- Cash on Delivery (COD): ₹99 shipping fee.
2. Express Delivery (2-4 days)
- Available for an additional fee of ₹199, regardless of payment mode.
Delivery times may vary based on your pincode.
Important Notes
- COD orders are subject to the ₹99 shipping fee for normal delivery.
- Express delivery is optional and not available for all locations.
For any questions, feel free to reach out to us at hello@queuniverse.com. We're happy to help! 😊
