Queβs Easy Return & Refund Policy
At Que, we ensure your experience is smooth and worry-free!
Returns & Exchanges
- Request a return or exchange within 3 days of receiving your order.
- Items must be unused, with tags, and in their original packaging.
- Start your request via the "Exchange & Returns" tab or your Account on our website.
- Our pickup agent will collect your item in 1-2 days, and weβll process your replacement or refund once itβs inspected.
Damages or Issues?
Found something wrong with your order? Contact us at hello@queuniverse.com or via WhatsApp.
π‘ Tip: Record an unboxing video if your package looks tampered withβit helps us resolve faster!
Refunds Made Simple
- Approved refunds will be processed in 1-3 days and will be credited within 5-7 business days to your original payment method.
- Didnβt get it after 15 business days? Let us know, and weβll assist!
For queries, reach us anytimeβweβre here to help. π