Your Questions, Answered
We aim to get your QUE favourites to you as quickly as possible!
- Delhi NCR: Next-day delivery.
- Metro Cities: Within 2 business days.
- Rest of India: Within 3-5 business days.
Once your order is shipped, you’ll receive tracking details to stay updated on your delivery.
What is your return policy?
At QUE Universe, we want you to love what you wear. If you’re not completely satisfied with your purchase, you can request a return within 3 days of delivery.
A few things to keep in mind:
- The product must be unused and unworn.
- Original product tags must be intact.
- Original packaging must be included.
- A flat ₹99 return processing fee applies.
- Only one return or exchange is allowed per order.
Once your return is picked up and passes our quality check, your refund will be initiated to your original payment method.
Need help? Reach out to our customer support team, and we’ll be happy to assist you.
Can I change or cancel my order?
Yes, you can request an order cancellation or address modification, provided your order hasn’t been shipped yet.
Please contact our customer support team as soon as possible with your order ID. Our team will check the current order status and confirm whether your request can be accommodated.
Once an order has been shipped, modifications or cancellations may no longer be possible.
Yes. You can request a return or exchange within 3 days of delivery. Products must be unused, unworn and returned with original tags and packaging. A ₹99 return processing fee applies to returns. Exchanges are free.
Yes. QUE sunglasses come with a 3-month limited warranty against manufacturing defects.


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