How long does shipping take?

We aim to get your QUE favourites to you as quickly as possible! Delhi NCR: Next-day delivery. Metro Cities: Within 2 business days. Rest of India: Within 3-5 business days. Once your order is shipped, you’ll receive tracking details to stay updated on your delivery.

QUE PRATHAM

Q: What is your return policy?

What is your return policy? At QUE Universe, we want you to love what you wear. If you’re not completely satisfied with your purchase, you can request a return within 3 days of delivery . A few things to keep in mind: The product must be unused and unworn. Original product tags must be intact. Original packaging must be included. A flat ₹99 return processing fee applies. Only one return or exchange is allowed per order. Once your return is picked up and passes our quality check, your refund will be initiated to your original payment method. Need help? Reach out to our customer support team, and we’ll be happy to assist you.

Q: Can I change or cancel my order?

Can I change or cancel my order? Yes, you can request an order cancellation or address modification, provided your order hasn’t been shipped yet. Please contact our customer support team as soon as possible with your order ID. Our team will check the current order status and confirm whether your request can be accommodated. Once an order has been shipped, modifications or cancellations may no longer be possible.

QUE POLAR - MEDIUM - Aviator - Que Universe

Size: Medium

Rs. 2,119.00 Rs. 1,799.00 Save 15%

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Que Pratham by QUE Universe: Premium rectangle (rimless) sunglasses designed for work, city. Features: 100% UV400 protection against UVA and UVB rays, metal frames, Black lenses. Que Pratham brings Indian design sensibility to premium eyewear. Ideal for romanticising your work, city, Que Pratham embodies confident, bold style and opportunity. Suits round, oval, heart face shapes. Shop Que Pratham - premium sunglasses with UV400 protection.

• Lens Type - UV400 (Blocks 100% UVA & UVB Rays)
• Fit - Medium
• Frame Shape - Rectangle (Rimless)
• Suited for - Face Shape Round, Oval, Heart
• Dimensions - 54mm Lens | 20mm Bridge | 144mm Temple
• Weight - 27g

Easy Returns & Exchanges

3-Day Window: Raise a return or exchange request within 3 days of delivery.
Free Exchanges: Exchange your product at no additional cost, subject to availability.
Returns: A flat ₹99 handling fee applies to returns. No fee for damaged, defective or incorrect products.
Product Condition: Items must be unused, with original tags and packaging intact.
Quick Refunds: Approved refunds are processed within 1–3 working days and may take 5–7 business days to reflect.
Damaged Orders: Report within 24 hours of delivery with an unboxing video.

Non-Returnable: Final sale, customised and explicitly marked non-returnable products.

For assistance, email hello@queuniverse.com.

3-Month Limited Warranty

Every pair of QUE sunglasses comes with a 3-month limited warranty from the date of delivery, covering manufacturing defects in frames, lenses, hinges and structural components under normal use.

What’s Covered

Manufacturing defects in frames and lenses.
Hinge malfunctions due to production faults.
Structural defects under normal use.

What’s Not Covered

Lens scratches, accidental damage or impact.
Bent frames due to force.
Heat damage and normal wear and tear.
Loss, theft or unauthorised repairs.

How to Claim

Email support@queuniverse.com with your Order ID and clear photos or videos of the issue. Our team will review your claim within 48 hours and guide you through the process.

Replacement Terms

One replacement per order.
Subject to stock availability.
Warranty does not restart after replacement.
An alternative model of equal value may be offered if the original is unavailable.

A Little Care Goes a Long Way

Store your sunglasses in their protective case, clean lenses with a microfiber cloth and avoid prolonged heat exposure.

Please Note: Warranty is valid only on purchases through official QUE channels, is non-transferable and requires proof of purchase.

Your Questions, Answered

We aim to get your QUE favourites to you as quickly as possible!

Delhi NCR: Next-day delivery.
Metro Cities: Within 2 business days.
Rest of India: Within 3-5 business days.

Once your order is shipped, you’ll receive tracking details to stay updated on your delivery.

What is your return policy?

At QUE Universe, we want you to love what you wear. If you’re not completely satisfied with your purchase, you can request a return within 3 days of delivery.

A few things to keep in mind:

The product must be unused and unworn.
Original product tags must be intact.
Original packaging must be included.
A flat ₹99 return processing fee applies.
Only one return or exchange is allowed per order.

Once your return is picked up and passes our quality check, your refund will be initiated to your original payment method.

Need help? Reach out to our customer support team, and we’ll be happy to assist you.

Can I change or cancel my order?

Yes, you can request an order cancellation or address modification, provided your order hasn’t been shipped yet.

Please contact our customer support team as soon as possible with your order ID. Our team will check the current order status and confirm whether your request can be accommodated.

Once an order has been shipped, modifications or cancellations may no longer be possible.

Yes. You can request a return or exchange within 3 days of delivery. Products must be unused, unworn and returned with original tags and packaging. A ₹99 return processing fee applies to returns. Exchanges are free.

Yes. QUE sunglasses come with a 3-month limited warranty against manufacturing defects.

QUE PRATHAM

Your Questions, Answered

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