QUE DHRUV
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Que Dhruv by QUE Universe: Premium aviator sunglasses designed for work, travel. Features: 100% UV400 protection against UVA and UVB rays, metal frames, Black lenses. Que Dhruv brings Indian design sensibility to premium eyewear. Ideal for romanticising your work, travel, Que Dhruv embodies confident, grounded style and beauty, opportunity. Suits heart, oval, oblong face shapes. Shop Que Dhruv - premium sunglasses with UV400 protection.
Easy Returns & Exchanges
- 3-Day Window: Raise a return or exchange request within 3 days of delivery.
- Free Exchanges: Exchange your product at no additional cost, subject to availability.
- Returns: A flat ₹99 handling fee applies to returns. No fee for damaged, defective or incorrect products.
- Product Condition: Items must be unused, with original tags and packaging intact.
- Quick Refunds: Approved refunds are processed within 1–3 working days and may take 5–7 business days to reflect.
- Damaged Orders: Report within 24 hours of delivery with an unboxing video.
Non-Returnable: Final sale, customised and explicitly marked non-returnable products.
For assistance, email hello@queuniverse.com.
3-Month Limited Warranty
Every pair of QUE sunglasses comes with a 3-month limited warranty from the date of delivery, covering manufacturing defects in frames, lenses, hinges and structural components under normal use.
What’s Covered
- Manufacturing defects in frames and lenses.
- Hinge malfunctions due to production faults.
- Structural defects under normal use.
What’s Not Covered
- Lens scratches, accidental damage or impact.
- Bent frames due to force.
- Heat damage and normal wear and tear.
- Loss, theft or unauthorised repairs.
How to Claim
Email support@queuniverse.com with your Order ID and clear photos or videos of the issue. Our team will review your claim within 48 hours and guide you through the process.
Replacement Terms
- One replacement per order.
- Subject to stock availability.
- Warranty does not restart after replacement.
- An alternative model of equal value may be offered if the original is unavailable.
A Little Care Goes a Long Way
Store your sunglasses in their protective case, clean lenses with a microfiber cloth and avoid prolonged heat exposure.
Please Note: Warranty is valid only on purchases through official QUE channels, is non-transferable and requires proof of purchase.
