QUE TOOFAN
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Que Toofan by QUE Universe: Premium aviator sunglasses designed for city, travel. Features: 100% UV400 protection against UVA and UVB rays, metal frames, GradientBlue lenses. Que Toofan brings Indian design sensibility to premium eyewear. Suits heart, oval, square face shapes. Shop Que Toofan - premium sunglasses with UV400 protection.
Easy Returns & Exchanges
- 3-Day Window: Raise a return or exchange request within 3 days of delivery.
- Free Exchanges: Exchange your product at no additional cost, subject to availability.
- Returns: A flat ₹99 handling fee applies to returns. No fee for damaged, defective or incorrect products.
- Product Condition: Items must be unused, with original tags and packaging intact.
- Quick Refunds: Approved refunds are processed within 1–3 working days and may take 5–7 business days to reflect.
- Damaged Orders: Report within 24 hours of delivery with an unboxing video.
Non-Returnable: Final sale, customised and explicitly marked non-returnable products.
For assistance, email hello@queuniverse.com.
3-Month Limited Warranty
Every pair of QUE sunglasses comes with a 3-month limited warranty from the date of delivery, covering manufacturing defects in frames, lenses, hinges and structural components under normal use.
What’s Covered
- Manufacturing defects in frames and lenses.
- Hinge malfunctions due to production faults.
- Structural defects under normal use.
What’s Not Covered
- Lens scratches, accidental damage or impact.
- Bent frames due to force.
- Heat damage and normal wear and tear.
- Loss, theft or unauthorised repairs.
How to Claim
Email support@queuniverse.com with your Order ID and clear photos or videos of the issue. Our team will review your claim within 48 hours and guide you through the process.
Replacement Terms
- One replacement per order.
- Subject to stock availability.
- Warranty does not restart after replacement.
- An alternative model of equal value may be offered if the original is unavailable.
A Little Care Goes a Long Way
Store your sunglasses in their protective case, clean lenses with a microfiber cloth and avoid prolonged heat exposure.
Please Note: Warranty is valid only on purchases through official QUE channels, is non-transferable and requires proof of purchase.
