QUE SUR

Que Sur by QUE Universe: Premium wayfarer sunglasses designed for everyday, golden hour. Features: 100% UV400 protection against UVA and UVB rays, Brown lenses. Que Sur brings Indian design sensibility to premium eyewear. Ideal for romanticising your everyday, golden hour, Que Sur embodies warm, calm style and beauty, stillness. Suits square, oblong, round face shapes. Shop Que Sur - premium sunglasses with UV400 protection.

• UV400 Protection | Medium Fit | Wayfarer Frame | Unisex
• Soft round silhouette with a refined brow detail for a balanced, effortless look
• Complements square, heart, and sharper face shapes with smoother definition
• 47- 24- 148 mm (Lens- Bridge- Temple)
• Weight: 30 g
• Lightweight yet durable frame built for all-day comfort
• Warm-toned lenses enhance visual ease in bright conditions
• Versatile everyday design with a calm, confident presence

Return, Exchange
& Refund Policy

At Que, we are committed to delivering
premium quality products. If something isn’t right, we are here to help.

Return & Exchange Window

• Requests must be raised within
  3 days of delivery.
• Requests raised after 3 days
  will not be accepted.
• Products must be unused, undamaged, with original tags and packaging intact.
• Que reserves the right to reject returns that do not meet these conditions.

Return Charges

• A flat Rs 99 return handling
  fee will be deducted for all return requests.
• Exchanges are free of cost.
• This fee covers reverse pickup and
  inspection handling.

No return charges will apply if the product
delivered is damaged, defective, or incorrect.

How to Raise a Request

• Visit the 'Exchange &
  Returns' section on our website or log into your account.
• Submit your order details and
  reason for return or exchange.
• Once approved, pickup will be
  scheduled within 1 to 2 working days.

Inspection & Approval

All returned products go through a quality
check.

Returns may be rejected if:

• The product shows signs of
  wear, stains.
• Tags are removed.
• Packaging is damaged.
• A different product is
  returned.

Rejected products will be shipped back to
the customer.

Exchanges

• Exchanges are subject to stock
  availability.
• If the requested size or
  product is unavailable, refund will be issued.

Refunds

• Refunds are processed within 1
  to 3 working days after approval.
• The refund will reflect in your
  original payment method within 5 to 7 business days.
• Shipping charges are non
  refundable.
• Rs 99 return handling fee will
  be deducted from the refund amount.

If the refund is not received within 15
business days, please contact us.

Damaged or Incorrect Product

• Contact us within 24 hours of
  delivery at hello@queuniverse.com or via WhatsApp.
• Please record a clear unboxing
  video showing the package and product.

Claims without unboxing proof may not be
accepted.

Non Returnable Items

• Items purchased during final
  sale.
• Customized products.
• Products marked as non
  returnable on the product page.

QUE Sunglasses

Warranty Policy

At QUE, we believe great eyewear should last. Every pair of QUE sunglasses is crafted with precision, premium materials, and strict quality control standards. We stand behind our craftsmanship.

1. Warranty Coverage

All QUE sunglasses are covered under a 3 Month Limited Warranty from the date of delivery.

This warranty covers:

• Manufacturing defects in frame construction

• Manufacturing defects in lenses

• Hinge malfunction due to production fault

• Structural defects under normal use

If a defect is confirmed by our quality team, we will:
• Repair the product at no cost, OR
• Replace the product with the same or equivalent model, OR
• Issue refund if replacement is unavailable

2. What Is Not Covered

The warranty does not cover:
• Scratches on lenses due to improper handling.
• Accidental damage, drops, or impact
• Bent frames caused by force
• Damage due to heat exposure
• Normal wear and tear
• Loss or theft
• Unauthorized repairs or modifications

Sunglasses are delicate accessories. Improper care can significantly reduce product life.

3. Warranty Claim Process

To raise a warranty claim:

1. Email us at hello@queuniverse.com
2. Mention your Order ID
3. Share clear images or videos showing the issue
4. Our team will review within 48 hours
   

If approved, we will guide you through the return or replacement process.

In certain cases, customers may be required to ship the product to our warehouse for inspection.

4. Replacement Terms

• Replacement is applicable only once per order.
• In case of stock unavailability, an alternative model of equal value will be offered
• Warranty does not restart after replacement

5. Care Instructions

To extend the life of your QUE sunglasses:
• Always store in the protective case
• Clean lenses using microfiber cloth only
• Avoid keeping inside hot cars
• Do not place lenses face down

Luxury lasts when treated right.

6. Important Notes

• Warranty is valid only for purchases made through official QUE channels
• Warranty is non transferable
• Proof of purchase is mandatory