QUE HORIZON: WIDE
100% Secure
Payments
24H Dispatch
Fast fulfilment
35K+ Orders
Successfully delivered
Shikhar Dhawan
Co-founder
Expand your style boundaries with the QUE Horizon, a masterpiece of modern sophistication and timeless design. Featuring a sleek and contoured frame, this eyewear epitomizes elegance and versatility. Whether you’re chasing sunsets or strolling through the city, the Horizon ensures you do so with unparalleled flair.
Meticulously crafted for those who dare to dream beyond limits, the QUE Horizon blends premium materials with a cutting-edge aesthetic, making it the perfect companion for every adventure.
Return, Exchange
& Refund Policy
At Que, we are committed to delivering
premium quality products. If something isn’t right, we are here to help.
Return & Exchange Window
- Requests must be raised within
3 days of delivery. - Requests raised after 3 days
will not be accepted. - Products must be unused, undamaged, with original tags and packaging intact.
- Que reserves the right to reject returns that do not meet these conditions.
Return Charges
- A flat Rs 99 return handling
fee will be deducted for all return requests. - Exchanges are free of cost.
- This fee covers reverse pickup and
inspection handling.
No return charges will apply if the product
delivered is damaged, defective, or incorrect.
How to Raise a Request
- Visit the 'Exchange &
Returns' section on our website or log into your account. - Submit your order details and
reason for return or exchange. - Once approved, pickup will be
scheduled within 1 to 2 working days.
Inspection & Approval
All returned products go through a quality
check.
Returns may be rejected if:
- The product shows signs of
wear, stains. - Tags are removed.
- Packaging is damaged.
- A different product is
returned.
Rejected products will be shipped back to
the customer.
Exchanges
- Exchanges are subject to stock
availability. - If the requested size or
product is unavailable, refund will be issued.
Refunds
- Refunds are processed within 1
to 3 working days after approval. - The refund will reflect in your
original payment method within 5 to 7 business days. - Shipping charges are non
refundable. - Rs 99 return handling fee will
be deducted from the refund amount.
If the refund is not received within 15
business days, please contact us.
Damaged or Incorrect Product
- Contact us within 24 hours of
delivery at hello@queuniverse.com or via WhatsApp. - Please record a clear unboxing
video showing the package and product.
Claims without unboxing proof may not be
accepted.
Non Returnable Items
- Items purchased during final
sale. - Customized products.
- Products marked as non
returnable on the product page.
QUE Sunglasses
Warranty Policy
At QUE, we believe great eyewear should last. Every pair of QUE sunglasses is crafted with precision, premium materials, and strict quality control standards. We stand behind our craftsmanship.
1. Warranty Coverage
All QUE sunglasses are covered under a 3 Month Limited Warranty from the date of delivery.
This warranty covers:
• Manufacturing defects in frame construction
• Manufacturing defects in lenses
• Hinge malfunction due to production fault
• Structural defects under normal use
If a defect is confirmed by our quality team, we will:
• Repair the product at no cost, OR
• Replace the product with the same or equivalent model, OR
• Issue refund if replacement is unavailable
2. What Is Not Covered
The warranty does not cover:
• Scratches on lenses due to improper handling.
• Accidental damage, drops, or impact
• Bent frames caused by force
• Damage due to heat exposure
• Normal wear and tear
• Loss or theft
• Unauthorized repairs or modifications
Sunglasses are delicate accessories. Improper care can significantly reduce product life.
3. Warranty Claim Process
To raise a warranty claim:
- Email us at hello@queuniverse.com
- Mention your Order ID
- Share clear images or videos showing the issue
- Our team will review within 48 hours
If approved, we will guide you through the return or replacement process.
In certain cases, customers may be required to ship the product to our warehouse for inspection.
4. Replacement Terms
• Replacement is applicable only once per order.
• In case of stock unavailability, an alternative model of equal value will be offered
• Warranty does not restart after replacement
5. Care Instructions
To extend the life of your QUE sunglasses:
• Always store in the protective case
• Clean lenses using microfiber cloth only
• Avoid keeping inside hot cars
• Do not place lenses face down
Luxury lasts when treated right.
6. Important Notes
• Warranty is valid only for purchases made through official QUE channels
• Warranty is non transferable
• Proof of purchase is mandatory
